1. Operator Identification

Martin Hipsch, IČO: 74632680, DIČ: CZ8809033112, with registered office at Ke Knížáku 329, 417 22 Háj u Duchcova, registered in the trade register maintained by the Municipal Office of Duchcov (hereinafter referred to as the "Operator").

Contact email: info@chaman.cz Website: www.chaman.cz

2. Introductory Provisions

These Terms of Service (hereinafter referred to as "ToS") govern the mutual rights and obligations between the Operator and users of the ChaMan service (hereinafter referred to as "User"), arising in connection with the use of the ChaMan web application available at www.chaman.cz.

The ToS are issued in accordance with § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"). By accepting these ToS during registration, the User confirms that they have read and agree to their terms.

If the User is a consumer within the meaning of § 419 of the Civil Code, relationships not regulated by these ToS are also governed by the relevant provisions of the Civil Code on consumer contracts and Act No. 634/1992 Coll., on Consumer Protection, as amended.

3. Definitions

For the purposes of these ToS, the following terms have the following meanings:

"Service" – the ChaMan web application, a platform for managing vacation rental properties provided as SaaS (Software as a Service), including all its features and modules.
"User" – a natural or legal person who registers and uses the Service. The User may be a business entity or a consumer.
"Consumer" – a natural person who, when entering into and performing the contract, does not act within the scope of their business activity or within the scope of their independent profession (§ 419 of the Civil Code).
"Account" – a user profile created during registration through which the User accesses the Service.
"Plan" – a pricing plan defining the scope of available features and the maximum number of managed properties according to the current price list.
"Content" – all data, texts, images, and information entered by the User into the Service.
"Guest" – a third party whose personal data the User processes through the Service as part of property rental management.

4. Subject of the Contract and Service Description

The subject of the contract is the provision of access to the ChaMan Service – a cloud platform for managing short-term vacation rental properties.

The Service includes, in particular: a booking system and online booking form, automatic invoicing with QR codes for payment, guest database management, calendar synchronization (iCal) with Airbnb, Booking.com, and other platforms, email communication templates for guests, and statistics and reports.

The Service is accessible via a web browser at www.chaman.cz. The Operator shall make reasonable efforts to ensure the availability of the Service but does not guarantee its uninterrupted operation. The Service may be temporarily unavailable due to scheduled maintenance, updates, or force majeure circumstances.

5. Conclusion of the Contract

The contract for the provision of the Service is concluded remotely via the web interface.

The contract is concluded at the moment the User completes registration and the Operator confirms the registration by sending a confirmation email. Before completing registration, the User is required to familiarize themselves with these ToS and the Privacy Policy.

The contract is concluded for an indefinite period in the case of monthly subscription, or for a fixed period of one year in the case of annual subscription with automatic renewal. The contract is concluded in Czech or English, at the User's choice.

The Operator archives the concluded contract (the ToS in the version effective at the time of conclusion) and will make it available to the User upon request.

6. Registration and User Account

Registration via the registration form on the website is required to use the Service. A valid email address and password are required for registration.

The User is obligated to provide truthful, complete, and up-to-date information. In the event of a change in information, the User is obligated to update it without undue delay.

The User is responsible for maintaining the confidentiality of their login credentials and for all activities performed through their Account. In the event of suspected unauthorized access to the Account, the User is obligated to immediately inform the Operator at info@chaman.cz.

The Operator is entitled to suspend or terminate the Account in the event of a serious violation of these ToS, after prior notice to the User and provision of a reasonable period for remedy, unless the violation is of such a nature that it requires immediate action.

7. Trial Period

A newly registered User is entitled to a free trial period of 14 days from the date of registration, with full access to all features of the Service.

After the trial period expires, a paid Plan must be selected to continue using the Service. If the User does not select a paid Plan, access to the Service will be restricted.

The trial period does not create any payment obligation for the User and does not automatically convert to a paid subscription.

8. Prices and Payment Terms

Current prices for Plans and additional services are listed in the price list at www.chaman.cz/cenik. Prices are listed in Czech crowns (CZK) and euros (EUR).

Payments are made monthly or annually according to the selected billing cycle. The subscription automatically renews for the next period unless the User cancels the subscription no later than before the end of the current billing period.

Payment can be made by bank transfer based on an issued invoice. Invoices are issued electronically and sent to the User's email address. The payment due date is 14 days from the date of issue.

In the event of late payment, the Operator is entitled to restrict or suspend the User's access to the Service until the outstanding amount is fully paid. This does not affect the Operator's right to statutory interest on late payments pursuant to § 1970 of the Civil Code.

The Operator reserves the right to change the price list. The User will be informed of price changes by email at least 30 days in advance. Price changes do not affect the already paid period.

9. Withdrawal from the Contract

A User who is a Consumer has the right to withdraw from a contract concluded remotely without giving a reason within 14 days from the date of conclusion of the contract, in accordance with § 1829 et seq. of the Civil Code.

To withdraw from the contract, the Consumer may use the email address info@chaman.cz. The withdrawal must be sent within the above-mentioned period. The Operator will confirm receipt of the withdrawal without undue delay.

In the event of withdrawal, the Operator will return all received funds to the Consumer within 14 days from the delivery of the withdrawal, using the same payment method by which they were received, unless the parties agree otherwise. If the Consumer requested that the provision of the Service begin during the withdrawal period, the Consumer shall pay the Operator a proportionate part of the price for the performance provided up to the moment of withdrawal.

The Consumer acknowledges that, pursuant to § 1837(l) of the Civil Code, they cannot withdraw from a contract for the delivery of digital content if it was delivered with their prior express consent before the expiry of the withdrawal period, and the Operator informed the Consumer before concluding the contract that in such case they have no right to withdraw from the contract.

10. Liability for Defects and Complaints

The Operator is responsible for ensuring that the Service is provided in accordance with the description of the relevant Plan. A defect in the Service is considered, in particular, a situation where the Service does not provide the features described in the relevant Plan for a period longer than 24 hours (except for scheduled maintenance).

The User may file a complaint by email at info@chaman.cz with a description of the defect. The Operator will confirm receipt of the complaint and resolve it without undue delay, no later than within 30 calendar days from the date of filing.

In the case of a justified complaint, the User has the right to free removal of the defect, a reasonable discount on the price of the Service, or to withdraw from the contract if the defect cannot be removed and substantially prevents proper use of the Service.

11. User Rights and Obligations

The User is entitled to use the Service within the scope of the selected Plan and in accordance with these ToS. The User specifically undertakes to:

Not use the Service in a manner that could damage, overload, or disrupt the functionality of the Service or the Operator's servers.
Not enter content into the Service that is in conflict with the laws of the Czech Republic or the European Union, in particular content that infringes the rights of third parties.
Ensure compliance with their own legal obligations related to the operation of an accommodation facility, including tax obligations, registration obligations under Act No. 326/1999 Coll., on the Residence of Foreign Nationals, and obligations related to local fees.
Not share login credentials for their Account with third parties beyond the number of authorized users within the selected Plan.

The User bears full responsibility for all Content they enter into the Service and for ensuring a lawful basis for the processing of Guests' personal data.

12. Limitation of Liability

The Operator is not liable for:

Damages caused by unauthorized access to the User's Account, if such access was caused by the User's fault (in particular, inadequate protection of login credentials).
Indirect or consequential damages, lost profits, or data loss caused by the User's actions or omissions.
Temporary unavailability of the Service caused by scheduled maintenance, technical failure, internet connection outage, or force majeure circumstances.
The accuracy, completeness, and compliance of invoices generated by the Service with tax legislation. ChaMan is not accounting software and does not replace professional accounting or tax services.
The User's compliance with legal obligations arising from their status as an accommodation provider.

The Operator's total liability for damages arising in connection with the provision of the Service is limited to the total amount of payments made by the User in the 12 months preceding the occurrence of the damage. This limitation does not apply to damages caused intentionally or through gross negligence of the Operator.

13. Personal Data Protection

The Operator processes personal data of Users in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 110/2019 Coll., on the Processing of Personal Data. Detailed information on the processing of personal data is provided in the Privacy Policy available at www.chaman.cz/soukromi.

In the course of providing the Service, the Operator acts as a processor of personal data of Guests that the User enters into the Service. The User is the controller of such personal data and is responsible for ensuring the appropriate legal basis for their processing. The conditions for processing Guests' personal data are further specified in the Data Processing Agreement (DPA), which is available upon request at info@chaman.cz.

14. Duration and Termination of the Contract

The contract is concluded for an indefinite period (monthly subscription) or for a fixed period of one year (annual subscription) with automatic renewal.

The User may terminate the contract at any time through their Account settings or by sending an email to info@chaman.cz. Termination takes effect at the end of the current billing period.

The Operator may terminate the contract in the event of a serious or repeated violation of the ToS by the User, after prior written notice and provision of a reasonable period for remedy of at least 15 days.

After termination of the contract, the User's Account will be deactivated. The User's data will be retained for 30 days from the date of termination, during which the User may export it. After this period, the data will be irreversibly deleted, with the exception of data that the Operator is required to retain under legal regulations (in particular, tax and accounting documents for a period of 10 years).

15. Changes to the Terms of Service

The Operator reserves the right to unilaterally amend these ToS, in particular due to changes in legal regulations, changes in the scope of the Service, or changes in market conditions.

The Operator will inform the User of a planned change to the ToS by email at least 30 days before the new version takes effect. The new version of the ToS will also be published on the website.

If the User does not agree with the change to the ToS, they are entitled to terminate the contract within 30 days from the date of notification of the change, with effect as of the date the new ToS take effect. If the User does not terminate the contract within the specified period and continues to use the Service after the new version of the ToS takes effect, they are deemed to have agreed to the new version.

16. Dispute Resolution

All disputes arising from or in connection with the contract shall be resolved primarily through amicable settlement.

The contractual relationship is governed by the laws of the Czech Republic. The courts of the Czech Republic have jurisdiction to decide disputes.

The Consumer has the right to out-of-court resolution of a consumer dispute. The entity for out-of-court dispute resolution is the Czech Trade Inspection Authority (ČOI), with registered office at Štěpánská 796/44, 110 00 Praha 1, IČO: 000 20 869, website: www.coi.cz. The Consumer may also use the Online Dispute Resolution (ODR) platform established by the European Commission at https://ec.europa.eu/consumers/odr.

17. Final Provisions

If any provision of these ToS is or becomes invalid, ineffective, or unenforceable, the validity and effectiveness of the remaining provisions shall not be affected. The invalid provision shall be replaced by a provision whose meaning most closely approximates the invalid provision.

All communication between the Operator and the User shall be conducted electronically via email or through the Service interface.

These ToS take effect on February 10, 2026.

18. Contact Information

Operator: Martin Hipsch IČO: 74632680 DIČ: CZ8809033112 Registered office: Ke Knížáku 329, 417 22 Háj u Duchcova Email: info@chaman.cz Web: www.chaman.cz